This Apprenticeship Standard is designed for individuals who are responsible for managing the working environment for an organisation’s employees and services within industrial and commercial buildings.

Role Profile

This Apprenticeship prepares an individual for managing a facilities management service, or a group of services, focusing on both hard and soft management. All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.


End Point Assessment

It is essential to gain the minimum marks in both assessment modes. Successful Apprentices will gain a pass or distinction

90 minute online and written test

45-60 minute structured meeting

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A discussion between a management person and a technician in a bottled water plant.
12 month practical learning period
End Point Assessment