This Apprenticeship Standard is designed for individuals who are responsible for managing the working environment for an organisation’s employees and services within industrial and commercial buildings.
This Apprenticeship prepares an individual for managing a facilities management service, or a group of services, focusing on both hard and soft management. All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.
90 minute online and written test
45-60 minute structured meeting
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