This Apprenticeship programme has been designed for individuals working across organisations that focus on ensuring excellent customer experience. Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers.

Role Profile

Hospitality managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer-facing nature of the role.


End Point Assessment

It is essential to gain the minimum marks in the assessment modes.

90 minute online multiple-choice test

Improvement project

90 minute structured meeting

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Carrying fried eggs to restaurant visitor
18 month practical learning period
End Point Assessment