My name is Jessica Todaro and I have been working at The Landau, Langham London for the past 3 years. I completed a Customer Service level 2 Apprenticeship. My reason for starting the qualification was to obtain a recognisable qualification  as well as learn more about my job role and improve my English. As a result of completing the qualification I feel more confident about recognising customer needs, handling customers complaints and how to work well in a big team.

The qualification was great for me as I love  my customers even when they are difficult; I love to help them, solve their problems, suggest things to make them feel happy and satisfied which is important, that’s what I’m here for!!

The course has been very interesting and useful especially with Louisa always helping me and encouraging me, giving me the opportunity to improve within my skills.

Now I am progressing through a Customer Service level 3 Apprenticeship. I am sure that the new course, even if a bit more difficult is going be a new opportunity for me to improve in my job role.


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