--- title: Standards - Customer Service Apprenticeships description: These apprenticeship programmes have been designed for individuals working within a customer service environment at an operative level and a senior level --- ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close\_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) [![Straight A Training logo](https://straighta.co.uk/hubfs/SAT%20logo.png)](https://straighta.co.uk?hsLang=en) [Contact Us](https://straighta.co.uk/contact-us?hsLang=en) - [About us](https://straighta.co.uk) - Sectors Show submenu for Sectors - [Business](https://straighta.co.uk/business-apprenticeships) - [Digital](https://straighta.co.uk/digital-apprenticeships) - [Facilities](https://straighta.co.uk/facilities-management-apprenticeships) - [Hospitality](https://straighta.co.uk/hospitality-and-catering-apprenticeships) - [Human Resources](https://straighta.co.uk/human-resources-apprenticeships) - [Leadership and Management](https://straighta.co.uk/leadership-and-management-apprenticeships) - [Learning and Development](https://straighta.co.uk/learning-and-development-apprenticeships) - [Marketing](https://straighta.co.uk/marketing-apprenticeships) - [Retail](https://straighta.co.uk/retail-apprenticeships) - [Safeguarding](https://straighta.co.uk/safeguarding-apprenticeships) - [Apprenticeship Standards](https://straighta.co.uk/apprenticeship-standards) - [FAQs](https://straighta.co.uk/apprenticeships-explained) Show submenu for FAQs - [For Apprentices](https://straighta.co.uk/frequently-asked-questions-for-apprentices) - [For Employers](https://straighta.co.uk/frequently-asked-questions-for-employers) - [For Parents & Guardians](https://straighta.co.uk/faq-parents-and-guardians) - [Apprentice Vacancies](https://straighta.co.uk/apprenticeship-vacancies) - [About us](https://straighta.co.uk) - Sectors Show submenu for Sectors - [Business](https://straighta.co.uk/business-apprenticeships) - [Digital](https://straighta.co.uk/digital-apprenticeships) - [Facilities](https://straighta.co.uk/facilities-management-apprenticeships) - [Hospitality](https://straighta.co.uk/hospitality-and-catering-apprenticeships) - [Human Resources](https://straighta.co.uk/human-resources-apprenticeships) - [Leadership and Management](https://straighta.co.uk/leadership-and-management-apprenticeships) - [Learning and Development](https://straighta.co.uk/learning-and-development-apprenticeships) - [Marketing](https://straighta.co.uk/marketing-apprenticeships) - [Retail](https://straighta.co.uk/retail-apprenticeships) - [Safeguarding](https://straighta.co.uk/safeguarding-apprenticeships) - [Apprenticeship Standards](https://straighta.co.uk/apprenticeship-standards) - [FAQs](https://straighta.co.uk/apprenticeships-explained) Show submenu for FAQs - [For Apprentices](https://straighta.co.uk/frequently-asked-questions-for-apprentices) - [For Employers](https://straighta.co.uk/frequently-asked-questions-for-employers) - [For Parents & Guardians](https://straighta.co.uk/faq-parents-and-guardians) - [Apprentice Vacancies](https://straighta.co.uk/apprenticeship-vacancies) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close\_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) Hospitality & Business # Customer Service Standards [Back to Hospitality](https://www.hubspot.com/) - [Business](https://straighta.co.uk/business-apprenticeships?hsLang=en) - Customer Service Standards Level 2 ## Customer Service Practitioner #### Overview This apprenticeship programme has been designed for individuals working within a customer service environment at an operative level. This standard has been developed to instil excellence in customer service skills and behaviours across all areas of an organisation and to develop the individual's product and/or service knowledge to deliver a seamless service to customers. #### Role Profile The role of a customer service practitioner is to deliver high-quality services and products to their organisation's customer base, ensuring that the needs of customers are satisfied. Their aim is to provide excellent customer service and promote customer-focused behaviours throughout the organisation they work for. The role requires apprentices to perform a range of service delivery functions, including dealing with orders, payments, offering advice and guidance, problem resolution, aftercare and service recovery. #### Requirements - No previous experience required. - Learners should be comfortable using a computer to gather workplace evidence. #### End Point Assessment It is essential to gain the minimum marks in all three assessment modes. Successful apprentices will gain a pass or distinction.      **Portfolio Showcase:** Submission of an online portfolio      **Practical Observation:** Workplace observation      **Professional Discussion:** 40 minute structured meeting [Request a Fact Sheet](mailto:info@straighta.co.uk?subject=Customer%20Service%20Practitioner%20Fact%20Sheet%20Request) [Ask a Question](https://straighta.co.uk/contact-us?hsLang=en) ##### Overview Duration: 12 months practical learning period Level: 2 Government Capping Band: £3.5K Progression Pathways : Customer Service Specialist L3. Business Administrator L3. Level 3 ## Customer Service Specialist #### Overview This apprenticeship programme has been designed for individuals working within a customer service environment at a senior level. This standard has been developed to further advance excellence in customer service across all areas of an organisation and to develop the individual's skills, knowledge and behaviours making them a true advocate of customer service. #### Role Profile The role of a customer service specialists often involves acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Customer service specialists are often an escalation point for complicated or ongoing customer problems and have responsibility for being an expert in their organisation’s products and/or services and sharing knowledge with their wider team and colleagues. #### Requirements - No previous experience required. - Learners should be comfortable using a computer to gather workplace evidence. #### End Point Assessment It is essential to gain the minimum marks in all three assessment modes. Successful apprentices will gain a pass or distinction.      **Work-based Project:** Supported by EPA interview      **Practical Observation:** Workplace observation and questioning      **Professional Discussion:** Supported by portfolio evidence [Request a Fact Sheet](mailto:info@straighta.co.uk?subject=Customer%20Service%20Specialist%20Fact%20Sheet%20Request) [Ask a Question](https://straighta.co.uk/contact-us?hsLang=en) ##### Overview Duration: 15 months practical learning period Level: 3 Government Capping Band: £4K [![Straight A Training logo](https://straighta.co.uk/hubfs/logo%20no%20background.png)](https://straighta.co.uk?hsLang=en) Our offices are open from 8:00 am - 6:00 pm Monday to Friday   [Follow us on Instagram](https://www.instagram.com/straighta_training) [Follow us on LinkedIn](https://www.linkedin.com/company/straight-a-training) ###### Get In Touch 01276 469020 [info@straighta.co.uk](mailto:info@straighta.co.uk) Suite 8 Kenward House High Street Hartley Wintney Hampshire RG27 8NY United Kingdom [![straight A logo - 25 years](https://straighta.co.uk/hubfs/straight%20AAsset%20125%20years.png)](https://straighta.co.uk?hsLang=en) Copyright © 2022 Straight A Training All Rights Reserved. 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