- Facilities Management
- Facilities Standards
Facilities Services Operative
Overview
This apprenticeship programme has been designed for individuals who are responsible for providing facilities services support to customers and facilities management departments.
Role Profile
A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and facilities management departments. This may include services such as security, supporting hard facilities management functions. This role could be found working in a range of environments e.g., in an office and/or on-site, for example, in residential developments and commercial properties, hospitals, schools or retail centres and industrial locations.
Requirements
- Mandatory Qualification: Level 2 Certificate in facilities services principles
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in all three assessment modes. Successful apprentices will gain a pass or merit.
On Demand Test: 40 minute multiple-choice testPractical Observation: 2 hour workplace observation
Professional Discussion: 60 minute structured meeting
Overview
Facilities Management Supervisor
Overview
This Apprenticeship Standard is designed for individuals who are responsible for managing the working environment for an organisation’s employees and services within industrial and commercial buildings.
Role Profile
This Apprenticeship prepares an individual for managing a facilities management service, or a group of services, focusing on both hard and soft management. All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.
Requirements
- No previous experience required.
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in both assessment modes. Successful apprentices will gain a pass or distinction.
Project Report: 45 minute presentation with questions and answers.Professional Discussion: 30 minute professional discussion underpinned by a portfolio of evidence.