- Hospitality and Catering
- Hospitality and Events Standards
Food and Beverage Team Member
Overview
This apprenticeship programme has been designed for individuals carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.
Role Profile
This occupation is found in a large range of sectors across the hospitality industry, one of the most diverse industries globally. Employers range from small to large. Food and Beverage team members work in a range of establishments including restaurants, cafes, counter service, licensed premises, casinos, and coffee shops. The broad purpose of the occupation is to assemble and serve a range of food and beverages to customers, ensuring a seamless and quality customer experience. General duties include making beverages such as cocktails, coffees and other drinks, serving food and beverages, managing bookings, greeting and serving customers, promoting items, managing groups of customers, taking payments and resolving any issues or complaints.
Requirements
- No previous experience required.
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in both assessment modes. Successful apprentices will gain a pass, merit or distinction.
Observation with Questions: 2 hour observation with questions in the workplace
Interview underpinned by a portfolio of evidence
Overview
Hospitality Accomodation Team Member
Overview
This apprenticeship is found in hotels, inns, holiday parks, B&Bs, restaurants or pubs with rooms, and other hospitality accommodation businesses offering accommodation to paying guests. Hospitality Accommodation Team Member is a multi-skilled occupation, working across front of house roles in dining and bar services, reception and housekeeping.
Role Profile
The role of a hospitality accommodation team member is to deliver a range of guest focused services including dining and bar, reception, and housekeeping. Hospitality Accommodation team members move between departments gaining broad based knowledge, skills and experience in the typical operations of hotels, holiday parks and other hospitality businesses offering accommodation to paying guests. Hospitality Accommodation team members are responsible for the smooth operation of the business, working or sharing information cross-departmentally in order to deliver all the services that make up the guest experience.
Requirements
- No previous experience required.
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in both assessment modes. Successful apprentices will gain a pass, merit or distinction.
Practical Observation: 2 hour workplace observation
Interview underpinned by a portfolio of evidence
Overview
Hospitality Supervisor
Overview
This apprenticeship programme has been designed for individuals who are responsible for supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels. Apprentices cover the core set of supervisor skills and knowledge that are the same regardless of the setting.
Role Profile
Hospitality supervisors provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure, delivering fantastic customer service, and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same, but supervisors may specialise in specific functions or work across a variety of functions, which reflect the multi-functional nature of the industry.
Requirements
- No previous experience required.
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in all four assessment modes. Successful apprentices will gain a pass or distinction.
On Demand Test: 2 hour multiple-choice testPractical Observation: 4 hour workplace observation
Business Project: Business improvement project
Professional Discussion: 90 minute structured meeting
Overview
Event Assistant
Overview
This apprenticeship programme has been designed for individuals who are working in an events company or events department in an organisation. The role would usually provide support to a number of Event Planners or Project Managers by carrying out a diverse range of tasks necessary to plan, organise and deliver an event: for example, searching for the right location and venue for the event; working with the design team on the look and feel of the event, or organising logistics like transportation and catering.
Role Profile
Events cover a broad range of activities as well as sizes, from small numbers of attendees through to thousands. Companies use events to bring together different groups of people, which can include employees attending a sales conference; to customers or suppliers attending the launch of a new product; to shareholders gathering at a conference designed to attract new investors.
Requirements
- No previous experience required.
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in all three assessment modes. Successful Apprentices will gain a pass, merit or distinction.
Project: Work-based projectPortfolio of Evidence: Online e-portfolio
Professional Discussion: 45 minute structured meeting
Overview
Hospitality Manager
Overview
This apprenticeship programme has been designed for individuals working across organisations that focus on ensuring excellent customer experience. Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers.
Role Profile
Hospitality managers generally specialise in a particular area; however, their core knowledge, skills and behaviours are aligned. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer-facing nature of the role.
Requirements
- No previous experience required.
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in all three assessment modes. Successful Apprentices will gain a pass or distinction.
On Demand Test: 90 minute multiple-choice testBusiness Project: Business improvement project
Professional Discussion: 90 minute structured meeting