- Facilities Management
- Facilities Standards
Facilities Services Operative
Overview
This apprenticeship programme has been designed for individuals who are responsible for providing facilities services support to customers and facilities management departments.
Role Profile
A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and facilities management departments. This may include services such as security, supporting hard facilities management functions. This role could be found working in a range of environments e.g., in an office and/or on-site, for example, in residential developments and commercial properties, hospitals, schools or retail centres and industrial locations.
Requirements
- Mandatory Qualification: Level 2 Certificate in facilities services principles
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in all three assessment modes. Successful apprentices will gain a pass or merit.
On Demand Test: 40 minute multiple-choice testPractical Observation: 2 hour workplace observation
Professional Discussion: 60 minute structured meeting
Overview
Facilities Management Supervisor
Overview
This Apprenticeship Standard is designed for individuals who are responsible for managing the working environment for an organisation’s employees and services within industrial and commercial buildings.
Role Profile
This Apprenticeship prepares an individual for managing a facilities management service, or a group of services, focusing on both hard and soft management. All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.
Requirements
- No previous experience required.
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in both assessment modes. Successful apprentices will gain a pass or distinction.
Project Report: 45 minute presentation with questions and answers.Professional Discussion: 30 minute professional discussion underpinned by a portfolio of evidence.
Overview
Facilities Manager
Overview
This apprenticeship standard has been designed for Facilities Managers who work in the private, public or third sector and all sizes of organisation. Specific job roles at this level may include Facilities Manager, Facilities Management (FM), Operations Manager, Estates Manager, FM Contract Manager.
Role Profile
A Facilities Manager is responsible for the safe, secure and comfortable day-to-day working environment for properties, assets (e.g., equipment) and services that must be fully compliant with health and safety and other legislation. They are accountable for the management of the delivery of all FM services within their local area of responsibility.
Requirements
- Learners should be comfortable using a computer to gather workplace evidence.
End Point Assessment
It is essential to gain the minimum marks in both assessment modes. Successful apprentices will gain a pass, merit or distinction.
Business Case and Question and Answer SessionProfessional Discussion: Underpinned by a portfolio of evidence