Standards

Overview

The broad purpose of this occupation is to enhance productivity, streamline processes, and support continuous improvement through the safe and responsible use of automation, integration, and AI tools. 

Role Profile

The occupation is found in a wide range of sectors and organisations that rely on digital tools, online systems, and data-driven processes to operate efficiently. Employees in this occupation support improvement wherever digital workflows exist and are typically embedded in operational teams, working in digital support roles, or in change delivery functions. They may also be employed by consultancies or service providers helping organisations optimise internal and customer-facing processes. 

Employees in this role understand, select, and implement digital solutions to address inefficiencies in existing systems. Their work is focused on solving real-world challenges that slow down business operations such as manual tasks, duplicated data entry, unintegrated tools, and inefficient workflows. They play a key role in unlocking time and cost savings supporting organisations to realise the potential for AI, automation and digital solutions to improve efficiency, accuracy or productivity. In their daily work, an employee in this occupation interacts with internal stakeholders across a variety of teams such as operations, service delivery, customer support, or finance, depending on the organisation. They report to team leaders, service managers or project owners and work closely with colleagues to analyse and support existing ways of working. They use communication, collaboration, and feedback skills to align their automation work with wider organisational goals. 

End Point Assessment 

It is essential to gain the minimum marks in both assessment modes. Successful apprentices will gain a pass, or distinction.

    Written Project Report
   At least one additional assessment(s) to ensure the assessment outcomes are met: Presentation, Simulated Task, Professional Discussion, Portfolio