This Apprenticeship programme has been designed for individuals working within a customer service environment at operative level. This Standard has been developed to instill excellence in customer service across all areas of an organisation and to develop individuals skills, knowledge and behaviours.
The role of a customer service practitioner is to deliver high-quality services and products to their organisations customer base, ensuring that the needs of customers are satisfied. Their aim is to provide excellent customer service and promote customer-focused behaviours throughout the organisation they work for. The role requires Apprentices to perform a range of service delivery functions, including dealing with orders, payments, offering advice and guidance, problem resolution, aftercare and service recovery.
Perfect for customer facing roles