This Apprenticeship programme has been designed for individuals working within a customer service environment at operative level. This Standard has been developed to instill excellence in customer service across all areas of an organisation and to develop individuals skills, knowledge and behaviours.

Role Profile

The role of a customer service practitioner is to deliver high-quality services and products to their organisations customer base, ensuring that the needs of customers are satisfied. Their aim is to provide excellent customer service and promote customer-focused behaviours throughout the organisation they work for. The role requires Apprentices to perform a range of service delivery functions, including dealing with orders, payments, offering advice and guidance, problem resolution, aftercare and service recovery.


End Point Assessment

It is essential to gain the minimum marks in all three assessment modes. Successful Apprentices will gain a pass or distinction.

Submission of an
online portfolio

Workplace observation

40 minute structured meeting
Share This :
Customer service

Perfect for customer facing roles

12 month practical learning period
End Point Assessment