CUSTOMER SERVICE PRACTITIONER
- 12 months
- Level 2
- £3.5k government capping band
Overview
This Apprenticeship programme has been designed for individuals working within a customer service environment at operative level. This Standard has been developed to instill excellence in customer service across all areas of an organisation and to develop individuals skills, knowledge and behaviours.
Role Profile
The role of a customer service practitioner is to deliver high-quality services and products to their organisations customer base, ensuring that the needs of customers are satisfied. Their aim is to provide excellent customer service and promote customer-focused behaviours throughout the organisation they work for. The role requires Apprentices to perform a range of service delivery functions, including dealing with orders, payments, offering advice and guidance, problem resolution, aftercare and service recovery.
Requirements
- No previous experience required
- Learners should be comfortable using a computer to gather workplace evidence
End Point Assessment
It is essential to gain the minimum marks in all three assessment modes. Successful Apprentices will gain a pass or distinction.
Submission of an
online portfolio
Workplace observation
Perfect for customer facing roles
12 month practical learning period
End Point Assessment
- PORTFOLIO SHOWCASE
- PRACTICAL OBSERVATION
- PROFESSIONAL DISCUSSION
