This Apprenticeship programme has been designed for individuals working within a customer service environment at a senior level. This Standard has been developed to instill and further develop excellence in customer service across all areas of an organisation and to develop individuals skills, knowledge and behaviours.

Role Profile

The role of a customer service specialists often involves acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Customer service specialists are
often an escalation point for complicated or ongoing customer problems and have responsibility for being an expert in their organisation’s products and/or services and sharing knowledge with your wider team and colleagues.


End Point Assessment

It is essential to gain the minimum marks in all three assessment modes. Successful Apprentices will gain a pass or distinction.

Support by EPA interview

Workplace observation and questioning

Supported by portfolio evidence

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Customer satisfaction survey

Perfect for trainee chefs

12 month practical learning period
End Point Assessment