This Apprenticeship programme has been designed for individuals working within a customer service environment at a senior level. This Standard has been developed to instill and further develop excellence in customer service across all areas of an organisation and to develop individuals skills, knowledge and behaviours.
The role of a customer service specialists often involves acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Customer service specialists are
often an escalation point for complicated or ongoing customer problems and have responsibility for being an expert in their organisation’s products and/or services and sharing knowledge with your wider team and colleagues.
Perfect for trainee chefs