CUSTOMER SERVICE SPECIALIST
- 12 months
- Level 3
- £4k government capping band
Overview
This Apprenticeship programme has been designed for individuals working within a customer service environment at a senior level. This Standard has been developed to instill and further develop excellence in customer service across all areas of an organisation and to develop individuals skills, knowledge and behaviours.
Role Profile
The role of a customer service specialists often involves acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Customer service specialists are
often an escalation point for complicated or ongoing customer problems and have responsibility for being an expert in their organisation’s products and/or services and sharing knowledge with your wider team and colleagues.
Requirements
- No previous experience required
- Learners should be comfortable using a computer to gather workplace evidence
End Point Assessment
It is essential to gain the minimum marks in all three assessment modes. Successful Apprentices will gain a pass or distinction.
Support by EPA interview
Workplace observation and questioning
Supported by portfolio evidence
Perfect for trainee chefs
12 month practical learning period
End Point Assessment
- WORK BASED PROJECT
- PRACTICAL OBSERVATION
- PROFESSIONAL DISCUSSION
